Frequently Asked Questions
Clear Answers About Ordering, Branding, Pricing and Delivery.
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Do Your Prices Include Logo Branding?
Yes. All Listed Prices Include One Standard Logo Placement (Print Or Embroidery). There Are No Setup Fees For Standard Applications.
Are There Any Hidden Charges?
No. Our Pricing Is Transparent. Additional Branding Placements Or Bespoke Requests Are Quoted Separately Before Production Begins.
Do You Offer Bulk Discounts?
Yes. Structured Volume Pricing Applies At 10+, 50+ And 100+ Units. For Larger Orders, We Provide Tailored Bulk Quotations.
Can I Request A Quote Instead Of Ordering Online?
Yes. You Can Submit A Team Quote Request At Any Time. Our Team Will Respond Within 1–2 Working Days.
What Logo Formats Do You Accept?
We Accept PNG, JPG, PDF And SVG Files. Vector Files (SVG Or PDF) Are Preferred For Best Results.
Is There A Setup Fee For Embroidery?
No. Standard Logo Applications Do Not Incur Setup Fees.
Can I Add Additional Logo Placements?
Yes. Additional Placements Such As Large Back Prints, Sleeve Logos Or Staff Names Are Available Upon Request.
What Is Your Production Time?
Standard Production Time Is 10–15 Working Days.
Do You Offer Express Service?
Express Production May Be Available Depending On Order Size And Branding Requirements. Please Contact Us To Discuss Deadlines.
Do You Serve Businesses Outside Essex?
Yes. While We Are Based In Essex, We Supply Businesses Across The UK.
When Does Production Begin?
Production Begins After Logo Approval And Payment Confirmation.
Who Can Apply For A Trade Account?
Approved Construction Firms, Care Providers And Local Businesses Placing Regular Or Higher-Volume Orders.
Do Trade Accounts Include Payment Terms?
Not At This Stage. Orders Must Be Paid Before Production Begins.
What Are The Benefits Of A Trade Account?
Stored Logos, Simplified Reordering, Tailored Pricing For Larger Orders And Priority Support.
Do I Need To Upload My Logo Every Time?
No. Once Approved, We Securely Store Your Artwork To Simplify Repeat Orders.
Can I Reorder The Same Items Quickly?
Yes. Reordering Previously Supplied Garments Is Straightforward Once Your Branding Is On File.
